UK addresses: Magazines are sent by 2nd class post and should arrive within 2-5 working days after processing your order
Rest of World and Europe addresses: Magazines are sent by airmail and usually arrive within 7-14 working days depending on your country.
If an item is not in stock we will notify you and offer you either:
A different back issue,
A digital PDF download of that magazine,
A full refund (the refund will include any postage charged for that item or items).
Funds will be reimbursed via Paypal or to the card that was used in the transaction.
If an item is damaged, we will offer you a) a full refund or b) a replacement of the goods. Please notify us within 7 days of receipt of the order, otherwise no compensation can be guaranteed.
If an item is not required it should be returned to us in it’s original sellable condition. If the condition is satisfactory then the return will be dealt with as above. Postage costs will not be refunded.
We guarantee that all items are sent in good condition. If they arrive in less than good condition they must be returned to us within 7 days of receipt for replacement or full refund.
Price and availability
Goods are offered subject to availability and may be withdrawn without notice. We also reserve the right to vary prices up or down without notice.
Debit / Credit Card Security
The Mother Magazine Ltd. uses the highly secure Paypal payment system to process all online orders. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, the server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. So you are in very safe hands!
We do not store debit / credit card details nor do we share customer details with any 3rd parties.
Subscriptions are processed within 2 working days of receipt (variations may occur of course!).
Magazines do not have taxes charged on them, although some customers may have to pay import taxes on receipt of the goods – this depends on the number of magazines ordered and the country concerned.
The Mother Magazine is very committed to delivering a product that you will love! If you have any suggestions or comments please email us at firstname.lastname@example.org or call us on +44(0)1252 705 044. This number is charged at standard rates and is in use Monday to Friday 10am to 5pm GMT (excluding UK Public Holidays).